Shipping Info

SHIPPING PROCESS

We start working on your order immediately, so we are only able to make changes to an order within 6 hours after it has been placed (including address changes). 

Once your order has shipped, you will receive a Shipping Confirmation email or a text.

We only ship during business days and do not ship on Saturdays, Sundays or holidays. 

We require between 2-5 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations. 

DELIVERIES

Once your order is shipped, depending on your country or region, estimated delivery time is between 5 to 30 business days. Specific delivery dates are not provided nor guaranteed.

We offer the following delivery estimates, by country, for your reference:

  • United States: 5-20 business days
  • Canada: 5-20+ days
  • United Kingdom: 5-20 days
  • Australia: 5-25 days
  • Europe:5-25 days (varies widely by importing country)
  • Other: 15-60 days

*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, noviced.com cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

DutiesTaxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Virefied has no control over these charges, nor can Virefied predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

Lost/Stolen/Damaged Packages

Virefied is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier and local post office.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

WRONG ADDRESS

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change. 

LOST IN TRANSIT

An order is not considered lost in transit until it has reached a total of 45 days without any tracking updates. Once the 45th day with no updates is reached, we will ensure a reshipment is processed asap. Email us for more info: support@virefied.com

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